Refund Policy

This telegram mass dm service refund policy explains how Telegram Mass DM handles under-delivered and undelivered campaigns: we make-good first, then issue pro-rata refunds for any agreed volume we cannot complete. It covers what is refundable, what is not, and how to request money back. Last updated: June 29, 2026.

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Our delivery commitment

Telegram Mass DM commits to delivering the exact message volume agreed in your campaign order. Our promise is delivery, not outcomes: we send the bulk DM on Telegram you paid for to the opt-in audience scope you approved. Across 2,000+ campaigns and 50M+ DMs delivered, our refund terms exist for the rare case a run falls short of that delivered volume.

When you confirm a Telegram outreach campaign, the order specifies a target volume — for example, a set number of direct messages or broadcast sends to a defined, opt-in audience. That number is the figure your refund rights are measured against. Telegram now serves more than 1 billion monthly active users as of March 2025, per Statista, so reachable audiences are large; even so, deliverability can vary with rate limits and account health, which is why this policy puts make-good before money back. Full obligations are set out in our Terms of Service.

Make-good first

Make-good is our default remedy when a direct message campaign under-delivers against the agreed volume. Instead of an immediate refund, we re-send or complete the remaining messages — adjusting pacing, warm-up, or audience segment as needed — until the contracted volume is met. Make-good keeps your lead generation results intact and is offered before any cash refund is considered.

If a cold DM or broadcast run stalls — say a tranche of sends does not complete within the campaign window — we will first work to finish it. That can mean spreading remaining volume across additional sending sessions, refreshing the sender pool, or re-validating the opt-in list from member scraping you supplied or approved. We do not charge extra for a standard make-good; it is how we honor the volume you bought.

Pro-rata refunds

Pro-rata refunds apply when Telegram Mass DM cannot make-good the undelivered portion of a campaign. We calculate the share of the agreed volume that was never delivered and refund that exact proportion of the campaign fee. If 20% of contracted sends could not be completed and could not be re-sent, you receive 20% of that campaign's price back — no more, no less.

Pro-rata math is based on undelivered volume against the order, not on replies, clicks, or conversions. We will share the delivery log so the calculation is transparent. Refunds are issued to the original payment method where possible. Tier pricing (Starter $249, Growth $590, Scale $1,490, one-time per campaign) does not change how the proportion is computed — the refund tracks the undelivered share of whatever you paid for that specific run.

What is not refundable

Non-refundable items include messages already delivered and any results from them. We guarantee delivery of the agreed volume, never outcomes — so reply rates, link CTR, sales, or sign-ups are never grounds for a refund. Delivered bulk DM on Telegram, completed broadcast sends, and setup work that has begun are not returnable once performed.

Specifically, we do not refund for low engagement: our published aggregates (a 7.2% average reply rate and 11.4% average link CTR) are historical platform figures, not promises for your audience or offer. Inboxing and open behavior vary by audience quality — even email open rates look high at 40%+ but are inflated by Apple Mail Privacy Protection, with real human opens closer to 20–30%, per HubSpot. Campaigns you cancel after warm-up has begun may incur a setup fee, deducted from any refund, because that preparation work is already done.

Use responsibly. Our service targets opt-in audiences with manual review and anti-spam pacing. We do not promise to bypass platform rules or guarantee outcomes. You are responsible for complying with Telegram's Terms of Service for the content you send.

How to request a refund

Refund requests are made on Telegram. Message @EliteSolutionExpertSupport with your campaign reference and a short description of the shortfall within 14 days of the campaign end date. Requests outside this window, or without a campaign reference, may not qualify. We review every request against the delivery log and respond with a make-good or pro-rata decision.

Have your order details ready: the campaign reference, the agreed volume, and what you believe was not delivered. Our 24/7 support reviews the case, confirms the undelivered portion against our logs, and tells you whether we will re-send (make-good) or issue a pro-rata refund. If you are weighing a new run instead, see pricing for current tiers.

Processing time

Processing time for an approved refund is typically 5–10 business days after we confirm the decision, though your bank or payment provider may add settlement time. We aim to acknowledge every refund request within 24 hours and resolve the review — make-good or pro-rata — promptly once the delivery log is reconciled.

Make-good remedies usually start faster than cash refunds, since re-sending undelivered volume can begin as soon as the campaign is re-queued. For cash refunds, the clock on your statement depends on the issuer; we will share confirmation once the refund leaves our side.

Chargebacks

Chargebacks should be a last resort. Because we offer make-good and pro-rata refunds in good faith, we ask that you contact us on Telegram before disputing a charge with your bank. Filing a chargeback while a make-good or refund review is already in progress may pause that process and can affect eligibility for future campaigns.

If a payment is disputed, we will respond with our delivery records for the campaign in question. Working with us directly is almost always faster than a bank dispute, and it keeps the door open for the make-good remedy that resolves most volume shortfalls.

Changes to this policy

Policy changes may be made as our Telegram outreach service evolves. We will update the "Last updated" date at the top of this page when terms change. The version in effect at the time you place a campaign order governs that order, so review this refund policy and our Terms of Service before each new run.

Material changes will be reflected here rather than sent individually. For anything ambiguous, the clarifications our team provides on Telegram, read together with the Terms of Service, control.

Questions about a campaign?

Talk to us before you dispute

Message our team with your campaign reference and we will sort out a make-good or pro-rata refund.

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